Month: November 2021

What are Information and Referral (I&R) services?

I&R is the art, science, and practice of bringing people and services together. It’s about spreading awareness of existing services, but, more importantly, helping people navigate service systems to ensure they get connected to the services they need to thrive.  When individuals and families aren’t sure where to turn, I&R is there to guide them.

Through a toll free hotline, 1-888-285-3036, the Division of Disability Services (DDS) responds to approximately 5,500 requests each year for statewide Information and Referral Services.  Nationally certified Information and Referral Specialists are available to confidentially discuss issues, provide information, assist with problem solving, and refer individuals to appropriate agencies or services.  DDS I&R Specialists provide resources for individuals with disabilities in many areas: from the most basic needs for food and shelter to more complex needs of health care, support services, independent living, and employment.  DDS I&R Specialists also serve as the screening center for children and young adults, 20 years old and under, seeking Managed Long Term Services and Supports (MLTSS). Their small team is highly trained to not only provide referrals for the primary need of the caller, but to identify any additional needs and suggest resources that may be beneficial.

DDS I&R Specialists developed a comprehensive resource directory, NJ Resources. It is a tool designed to help you find the right resources, fast. This ever-evolving guide is packed with various programs and services the Department of Human Services offers to New Jersey residents, caregivers and advocates. It is used every day to help consumers locate commonly requested resources, answer basic questions about disability related concerns, and for general reference. Hardcopies can be requested by emailing us at: dds.Publications@dhs.state.nj.us

The I&R team is eagerly awaiting your call.